Have questions? We’ve got answers.
Our FAQ section covers everything from shipping and returns to custom orders and payments. Find quick solutions to the most common questions about Fabracat’s handcrafted gifts and services.
Frequently asked questions
How long does it take to process my order?
Standard orders are usually processed within 2–3 business days. Custom orders may require additional time depending on the design.
Do you ship internationally?
Yes, Fabracat ships worldwide. Delivery times and costs vary by destination. Customs fees or import duties are the customer’s responsibility.
Can I return or exchange a product?
Yes, eligible items can be returned or exchanged within 14 days of delivery. Please see our Returns & Exchanges policy for details.
Are custom orders refundable?
Custom or personalized items are not refundable unless they arrive damaged or defective.
How do I place a custom order?
Simply visit our Custom Orders page, fill in the request form with your ideas, and our team will guide you through the process.
Do you offer gift wrapping?
Yes, all Fabracat gifts can be packaged beautifully, ready to be given as a special surprise.
How can I track my order?
Once shipped, you’ll receive an email with tracking details so you can follow your package.